Thank you for choosing Shushi as your online store for eye wears and fashion accessories. We are committed to providing you with a seamless shopping experience, and part of that commitment includes ensuring reliable and efficient shipping services. Please take a moment to review our shipping policy outlined below.
Shipping Methods and Rates:
We offer various shipping methods to cater to your needs. The available options and corresponding rates will be presented to you during the checkout process. The shipping rates may vary based on the destination, weight, and dimensions of your order.
Order Processing Time:
Once your order is successfully placed and payment is verified, our team will process it within 1-2 business days. Please note that business days exclude weekends and public holidays.
The estimated shipping time will depend on the shipping method chosen and the destination of your order. Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your shipment.
For orders within Nigeria, we partner with reliable courier services to ensure prompt and secure delivery. The estimated delivery time for domestic shipments is typically 2-5 business days.
We are pleased to offer international shipping to customers outside Nigeria. The estimated delivery time for international shipments may vary depending on the destination country. Please note that customs procedures and other factors beyond our control may cause delays in delivery.
While we strive to deliver our products worldwide, there may be certain countries or regions where we are unable to ship due to legal restrictions or shipping carrier limitations. If you encounter any issues during the checkout process regarding your shipping address, kindly reach out to our customer support team for assistance.
Incomplete or Incorrect Address:
It is important to provide accurate and complete shipping information during the checkout process. Shushi is not responsible for delays or non-delivery resulting from an incomplete or incorrect address provided by the customer. Please ensure that your shipping address is accurate and up to date before finalizing your order.
Lost or Damaged Packages:
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team within 48 hours of the expected delivery dates. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Please note that additional shipping policies and terms may apply to specific promotions, special offers, or pre-order items. These terms will be communicated to you during the respective promotion or pre-order period.
If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help you.
Thank you for choosing Shushi! We appreciate your business and look forward to serving you again in the future.