Our customer service representatives will gladly assist:
Got a question?
To place an order, simply browse our website, select the desired items, & add them to your shopping cart. Proceed to the checkout page, enter your shipping & payment information, & confirm your order. You will receive an order confirmation email once your purchase is complete. Alternatively, kindly send us a DM @shopshushi or @shushioffficial & we’ll be able to process your order.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment options like Apple Pay or Google Pay. At the checkout page, you can choose your preferred payment method.
We offer shipping to most locations worldwide. Shipping options and costs will vary depending on your location and the items in your order. During the checkout process, you will be provided with available shipping methods and their estimated delivery times. Please note that additional customs fees or taxes may apply for international orders.
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within a specified period (within 7 days after the date of purchase) for a refund or exchange. Please review our Returns & Refunds page on our website for detailed instructions & any applicable conditions.
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by using the contact form on our website, sending an email to our support email address, or calling our customer service hotline during business hours. We strive to respond to all inquiries promptly.
We frequently offer discounts, promotions, and special offers on our products. You can stay updated by subscribing to our newsletter, following our social media accounts, or checking our website for any ongoing deals. Additionally, we may provide exclusive discounts to loyal customers or during seasonal sales.
Yes, we offer international shipping to most countries. However, please note that shipping times and costs may vary depending on the destination. It’s important to review our shipping policy or contact our customer support for specific details regarding international orders.
Managing Your Account
Yes, we take your privacy and security seriously. Our website uses secure encryption technology to protect your personal and payment information. We do not store your payment details on our servers, and all transactions are processed through trusted payment gateways that comply with industry standards.